Last year was filled with a number of unexpected twists. The coronavirus pandemic was, and still is, a life-altering experience. The massive economic shift on a global scale has highlighted the need to become more empathetic in life and at work. This is the right time to lean on our emotional intelligence and encourage empathy in everything we do. That includes personal development as well as business growth. Many employers have learned — sometimes the hard way — that soft sk

1. Speed Can Be A Killer Everyone knows that the rate of CX change has been dizzying. Customers live in different ways and have different demandsthan they did just a few months ago. Big brands typically have the resources to accelerate CX projects and get innovation to market more quickly. This is just another example of how the pandemic could be creating a bigger divide between "haves" and "have nots." As companies learn that they can implement big experience initiatives mor